Lvl18 Privacy Policy — Our Commitment to Protecting Your Data
lvl18Your personal data on is fully secure. On this page, we clearly explain what information we collect, how it is stored, and whether it is ever shared with anyone.
How We Protect Your Privacy
Our 6 Key Commitments to Protecting Your Data
SSL Encryption
lvl18256-bit SSL encryption is active across all pages. Your personal and financial information is transferred exclusively through fully encrypted channels.
Secure Data Storage
Your data is stored on secure servers. Only authorized personnel are granted limited access for specific purposes.
Never Sold to Third Parties
lvl18 Never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.
Password Hashing
Your password is never stored in plain text. We use bcrypt hashing, so even our staff cannot see your password.
Your Control
You may request a copy of your data, make corrections, or ask for it to be deleted at any time.
Marketing Opt-Out
You can opt out of promotional emails or SMS at any time. You will always receive essential service messages.
Introduction & Scope
lvl18 An online betting and gaming platform built to international standards. We believe it is our responsibility to keep every user's personal data fully protected. This Privacy Policy tells you what information we collect, why we collect it, and how we keep it safe.
This Privacy Policy applies to the following services:
- lvl18.net Website and all subdomains.
- lvl18 Mobile application (Android & iOS).
- Customer support via live chat, email, and phone.
- All types of promotional communications.
We follow international data protection standards and hold the highest respect for user privacy. Your trust is our most valuable asset.
Information We Collect
lvl18 Only the information necessary to provide our services is collected. We never ask for data we don't need.
Information You Provide Directly
- Identity Information: Full name, date of birth, national ID or passport number.
- Contact Information: Mobile number, email address, residential address.
- Financial Information: bKash/Nagad/Rocket number, bank account details (for withdrawals).
- KYC Documents: Photo of NID, passport, or driving license.
Automatically Collected Information
- Device Information: Device type, operating system, and browser version.
- Connection Information: IP address, internet service provider name.
- Usage Patterns: Pages visited and time spent, games played, betting history.
- Cookie Data: Session cookies, preference cookies.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity verification and age confirmation | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies | Preference storage and session management | Partially Optional |
Purpose of Data Use
lvl18 Your data is used only for the specific purposes outlined below. It is never used for any additional or unauthorised purpose.
- Account Management: Securing registration, login, and account safety.
- Payment Processing: Processing deposits and sending withdrawals.
- Identity Verification (KYC): Meeting legal obligations and preventing fraud.
- Customer Support: Resolving your questions and complaints.
- Security: Detecting and preventing suspicious activity.
- Service Improvement: Analyzing usage patterns to improve the platform.
- Legal Compliance: Meeting regulatory requirements.
- Promotional Communications: Sending you bonus and offer information with your consent.
Cookies & Tracking
lvl18 Cookies are used on the website. Cookies are small text files stored in your browser.
Cookies We Use
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Performance Cookies: To monitor website speed and performance.
- Preference Cookies: To remember your language and theme preferences.
- Analytics Cookies: To identify the most visited pages (your identity is never revealed).
Non-essential cookies can be disabled at any time from your browser settings. However, some features may become limited.
Data Sharing Policy
lvl18 Does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Solely to process transactions with bKash, Nagad, Rocket, and banks.
- KYC Providers: With authorized third parties for identity verification.
- Legal Authorities: When required by a court order or a lawful request from a government authority.
- Technology Partners: For server hosting and cybersecurity, bound by strict confidentiality agreements.
Data Retention Period
We only retain your data for as long as necessary.
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For as long as the account remains active |
| Transaction Records | 5 years after account closure |
| KYC Documents | Up to 7 years as required by law |
| Log Files & Session Data | 90 Days |
| Marketing Communications | Until you opt out |
Once the retention period expires, data is permanently deleted or anonymized in a way that makes identification completely impossible.
Your Rights
lvl18As a user of , you have the following rights:
- Right to Access: You may request to see what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain circumstances, you may request that your data be deleted.
- Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
- Right to Portability: You can receive a copy of your data in a machine-readable format.
- Right to Opt-Out: You can opt out of marketing communications at any time.
To exercise these rights Help Center Reach out or email us at support@lvl18.net. We will respond within 30 days.
Security Measures
To protect your data lvl18 Using industry-leading technology:
- TLS 1.3 Encryption: State-of-the-art encryption on all data transfers.
- Two-Factor Authentication (2FA): OTP verification required at account login.
- Firewall & DDoS Protection: Server-level intrusion prevention systems.
- Regular Security Audits: Periodic audits conducted by third-party experts.
- Staff Training: All staff receive data protection training.
Children's Privacy
lvl18 Strictly prohibited for users under 18. We do not knowingly collect data from any minor.
Age is verified at registration. If a minor's account is identified, it is immediately closed and any collected data is deleted.
If you believe a minor is using our platform, please notify us at support@lvl18.net.
Policy Changes
lvl18 may update this Privacy Policy from time to time. When changes are made:
- For significant changes, you will be notified via email or mobile.
- The update date will always be visible at the top of the page.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- Previous versions will be kept in the archive.
Contact
Contact us for any questions or concerns regarding the Privacy Policy:
- Email: support@lvl18.net
- Live Chat: Help Centre 24/7.
- FAQ: For answering general inquiries FAQ Page View.
We typically respond to privacy-related requests within 2–3 business days. For urgent matters, please use Live Chat.